SSD support - Articles and FAQ
Explore our SSD support page for troubleshooting tips, performance optimization techniques, and the latest firmware updates.
Read moreIn today’s digital age, having additional storage is essential for managing large files, backing up data, and improving overall system performance. External Solid State Drives (SSDs) offer a fast and reliable solution. This article will guide you through the simple steps to connect your external SSD to your computer, ensuring you can start using it right away.
Use the USB-C cable that came with your Crucial external SSD to connect it to the USB port on your device. If you have a USB-A port instead, use a USB-A adapter (sold separately) to complete the connection.
Once plugged in, your PC or Mac will recognize the Crucial external SSD as a storage device.
Windows
If you are running Windows 10, 8.1, or 7, open My Computer. Your Crucial portable SSD will appear by name as a save destination.
MacOS
If you are running MacOS, use the Finder function to access the SSD, which will appear by name, such as “Crucial X10 Pro,” etc. Your Crucial portable SSD will now be available to assign as a destination to drag and drop files or to assign as a save destination.
Partitioning your SSD will let you create sections within the drive as separate save destinations. For example, you can partition your drive to create a backup drive and a separate read/write drive. For more details, go to How to Partition an External SSD.
We hope this guide has helped you easily install your Crucial external SSD. If you’re still running into problems or have questions, check out the SSD resource hub to learn more about Crucial storage options. And, as always, you can contact us through our chat bot, Chip, or talk to a customer service representative over the phone.
There could be several reasons why your external SSD is not detected:
Yes, you can typically just plug in your external SSD to your PC using a USB cable. Most modern operating systems will automatically recognize the drive and install any necessary drivers. However, if it’s the first time you’re using the SSD, you might need to format it to make it compatible with your system.
Here are some signs that your external SSD might be broken:
If you suspect your SSD is broken, try connecting it to another computer to confirm. If it still doesn’t work, you might need to consult support.
Explore our SSD support page for troubleshooting tips, performance optimization techniques, and the latest firmware updates.
Read moreAre external SSDs as fast as internal? We’ve got the lowdown in our helpful comparison - head to Crucial to see our internal vs external SSD guide.
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