Order and Shipping Information
Has my order Shipped?
Click the link below to see the latest order status, including the tracking number if it's available.
https://shop.crucial.com/store/crucial/en_US/DisplayCustomerServiceOrderSearchPage
The password field on this lookup page applies to guest orders, and refers to the order password received in your guest order confirmation (or the confirmation email sent after a wire transfer payment was applied to your order, when applicable).
When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, additional stock will become available within a week. You will receive an email as soon as your product ships. If you purchased using a credit card, you may see an authorization, but you will not be charged until your order has been shipped.
Click the link below to see the latest order status.
https://shop.crucial.com/store/crucial/en_US/DisplayCustomerServiceOrderSearchPage
How do I Contact Customer Service About My Order?
If you need to contact us about your order, it's easy! Just click on the link below for your location, and then select the support option you would like to use to contact us. Have your email address and order number handy to help us locate your order details quickly.
Why Was my Order Canceled?
If you received a cancellation notice from us by email in most cases it's because we were unable to validate key information on your order. We use electronic validation services to verify identification information on each order, and if we cannot verify some or all of the information, the order is canceled.
Please be assured that we have not charged you for the order. You may see an authorization, but this will fall off according to your payment issuer’s policies.
We apologize for the inconvenience this may cause you, and offer the following suggestions:
* Place a new order on Crucial.com via PayPal, using PayPal’s buyer and address verification system, to make it easier for your next order to process.
* Contact your payment issuer to ensure your billing and shipping addresses are updated and listed correctly, then place a new order on Crucial.com.
* Place a new order on Crucial.com, and ship to your verified billing address.
* We do have a number of partners who carry our products, if you do not want to try one of our suggestions above. Please visit our Crucial Partners page for a list of our partners.
How Do I Cancel or Change My Order?
To cancel or change an order, first check the status of your order to ensure that it has not already shipped. You can do this using the links below:
https://shop.crucial.com/store/crucial/en_US/DisplayCustomerServiceOrderSearchPage
If a cancel option is displayed, you may be still able to cancel or change your order online.
If the cancel option is not displayed, contact our customer service team by phone or chat. Please note that e-mail is not a timely way to attempt to cancel your order. We ship quickly so if it is outside our business hours, we will likely be unable to cancel or change the order prior to it shipping.
How do I get a copy of my invoice?
You can look up your order and get a copy of your invoice here:
https://shop.crucial.com/store/crucial/en_US/DisplayCustomerServiceOrderSearchPage